Problem

When trying to merge customer accounts where the source account contains a large number of cases or permits.

Solution

Run the merge operations from the backup server https://cp-backup.service.nhvr.gov.au. This server is identical to production so you can login using your normal NHVR Portal email and password.

The timeout for the merge feature defaults to 30 seconds. This may be insufficient for accounts with a large set of data.  The backup server has an extended timeout of 180 seconds.